RETURN POLICY

At Saga Fitness, we strive to ensure that all our customers are completely satisfied with their purchases. We understand that sometimes, a product may not meet your expectations, and we are committed to making the return process as smooth and hassle-free as possible.

 

Our Return Guarantee

If for any reason you are not satisfied with your purchase, you are entitled to our 30-day money-back guarantee or product exchange. This policy is valid for 30 days from the date of purchase, giving you ample time to decide if your new fitness gear meets your expectations.

 

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Customer Support: Reach out to our Customer Support Team within the first 30 days from the date of purchase. Please email us at info@sagafitness.me -  with your order details and the reason for the return.

  2. Prepare the Item: Ensure the item is in its original condition, unused, and with all its packaging and accessories included.

  3. Ship the Item Back: Send the item back to our warehouse. Please note that return shipping costs are not covered by Saga Fitness. We recommend using a trackable shipping service, as we are not responsible for packages lost by the carrier.

 

Processing Your Return

Upon receiving your return at our warehouse, please allow approximately 5-7 business days for us to process your refund or exchange. We will notify you via email once your return has been processed and the refund has been issued or the exchange has been arranged.

 

Additional Information

  • Shipping Costs: Customers are responsible for the return shipping costs. Saga Fitness does not cover these expenses.
  • Lost Packages: We advise keeping your tracking information. Saga Fitness is not liable for packages lost during return shipping.
  • Refund Processing: Refunds will be processed to the original method of payment. It may take a few additional days for the refund to appear on your statement, depending on your bank's policies.

 

At Saga Fitness, your satisfaction is our priority. We aim to make your return experience as convenient as possible. Should you have any questions or need further assistance, please do not hesitate to contact our Customer Support Team.

Thank you for choosing Saga Fitness for your fitness journey.